1. On-line orders will ship FEDEX Ground ONLY!.
2. All on-line orders will be processed the same or next business day. After the order is processed, shipment will take 2 - 8 days time depending upon the place of destination.
3. Our return policy is as follows. No merchandise may be returned without first contacting us and giving us prior information. No merchandise will be accepted after 30 days from the date of shipment for credit. All returns are subject to a 10% restocking fee.
4. If you do not meet all of the above criteria please call (662) 7112391 for customer service.

• The customer/manufacturer should assure himself, by preliminary testing and evaluation, that the dye fastness of the thread is suitable for his/her intended uses. Rapos: GEM threads are intended for use as embroidery threads only except Pre wound Bobbins which can be used with both normal sewing machines and multihead embroidery machines. They are manufactured and quality controlled to be the very highest standards possible. However, since we have no control over the customer/manufacturer's washing, dry cleaning, or pressing of goods onto which our thread is sewn, nor over the weather conditions to which such goods are subjected, and since the value of the thread is so disproportional to the value of the material onto which it is sewn, we are not responsible for any consequential damage that could occur to goods onto which our threads are sewn.
• All prices are subject to change without notice. All goods will be invoiced at prices on date of shipment. We do not allow payment on C.O.D. terms for delivery of packages. All payments are to be made in advance. The shipment charges will depend upon the place of destination. We reserve title to the goods delivered pending payment in full.

• If with minimum order value - No charge (Free of cost)
• If with no order - Then with the charge of catalogue.

If the Order Amount is US $ 200.00 and above, we can give catalogue free of cost.
If there is no order placed by customer and just catalogue is required, the charges will be as below :-

• GEM Collection Yarn Catalogue: US $ 4.00 / set
• GEM Felt Catalogue: US $ 2.00 / set
• Rapos Tesile: US $ 2.00 / set
• Rapos Company CD: US $ 1.50 / pc

*Shipment charges are not included in above. Shipment charges are separate.